How to fix Cignal Top Box error - Please perform a smart card reset by removing your smart card for 15 seconds then reinsert the card. (1/2)


  1. Turn off the top box.
  2. Remove the Smart card from the top box.
  3. Clean the chip part (usual color of the chip is gold) with an eraser or a soft cloth
  4. Blow the Smart card slot to remove excess dirt
  5. Replace the Smart card to the slot
  6. Wait for 15-20 seconds and restart the top box.


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